Remote Application
- Michelle Russell
Analytics
Once you have logged into the system, you have two means to access the Moveware application
Using the Desktop Application (if available)
Using the Moveware Remote Application (if available)
The Desktop application experience is straight forward where you are inside another windows environment and have access to all desktop features, however the remote application experience mimics the experience as if the application was on your local system.
If the Remote App is available for your system, you should be able to see the Moveware Remote App shortcuts together with the Desktop shortcut in your remote workspace.
The following remote apps are available:
Moveware, Microsoft Office, Moveware Docs folder (Z drive), and Desktop
To use the remote app, you just double-click on the remote app that you would like to use
Moveware remote app (It will show as your company name)
Moveware Docs folder
The same with Microsoft Office
On the taskbar at the bottom of the screen, you can see the remote app shortcut which you can pin it to your taskbar by right-click on it and then select ‘Pin to Taskbar’
Limitations of using the Remote Applications
Take note there are limitations when using the Moveware Remote App.
There may be cases where the default application for some files e.g., PDF, PNG will have to be changed to your referred application. For example, when you open the PDF file it might open the file using MS Edge web browser, if you prefer to open it with FoxIt PDF Reader then you will have to set that as a default application.
Also note when opening/saving files – it is not on your local desktop machine. The application will review the contents of the remote desktop server it belongs to.
Remote Applications Shortcuts Missing? How to refresh
If you cannot see the Moveware shortcut on your Remote Desktop App and it is confirmed the Remote App is available to your account, then please follow the steps below to refresh it.
On your Remote Desktop App, click on ‘…’
Then select Refresh
Wait until the Refresh process is completed
Once the refresh is completed, then you should be able to see the remote app shortcuts on your Remote Desktop app.