Help and Support

Moveware provides ongoing client support in a variety of forms to best suit individual client needs. Please contact your Moveware representative if you require any additional support.

The Moveware Wiki

The Moveware Wiki aims to provide an immediate and continuously growing wealth of knowledge to its users, and can assist in the completion of simple and advanced operations in Moveware with clear, step-by-step guides organized by Moveware module and process.

Pressing the F1 key in Moveware will automatically open the relevant section of the Moveware Wiki online, allowing for instant access to key information while using Moveware.

The 24/7 Moveware Help Desk

Moveware support services are provided through the Moveware Help Desk. This support unit is committed to delivering quality customer service and technical solutions in support of Moveware on a 24 x 7 basis.

To ensure the best possible support, the Help Desk operates against this Service Level Agreement which outlines specific services, priorities, and responsibilities related to the maintenance and support of Moveware.

• Web: https://moveconnect.atlassian.net/servicedesk/customer/portals

• Telephone: +61 (03) 8862 9900 (Australia)

• Telephone: +44 (0)1202 303 034 (UK)

• Telephone: +1 416 900 6691

• Fax: +61 (03) 9819 4502

Review our MoveSupport User Guide for more information about how to manage and log requests.

Video and Training Guides

Several video tutorials for Moveware are available. Each tutorial provides a visual, easy to understand guide to getting started in Moveware, and can greatly enhance the onboarding process of new clients and employees alike.

To access Moveware video tutorials and training guides, see the Moveware Training page.