ATO Response Error Details

Service

Description/Example

Short Message

Long Message

User Action

Payroll Event

Multiple Files found
Where multiple full file replacements have been lodged in quick succession.

Cannot process submission

We were unable to process your submission because we located multiple files to be replaced.

Wait a day and resubmit.

Payroll Event

Records already cancelled
The payroll event has already been cancelled for the particular parent record.

The previous submission has already been replaced

We were unable to process your submission because the file you wanted to replace has already been replaced.

If not intended as a full file replacement, remove the full file replacement indicator. Otherwise please call the ATO.

Payroll Event

Record not found
Cannot identify submission id to be replaced. For example, the full file replacement box has been ticked, the ATO do not have a record of the original file and therefore can’t replace it.

Cannot find the form that should be replaced

We were unable to process your submission because we could not locate the submission that you have requested to be replaced.

Payroll Event

Cannot identify account/BMS ID
Cannot determine which file to replace as IDs do not match. Same ABN, mismatched Branch and BMS ID.

Submission to be replaced does not match the provided branch or BMS ID provided

We were unable to process your submission because your submission had an incorrect BMS ID. Please check you have used the correct identifier for the submission.

If not intended as a full file replacement, remove the full file replacement indicator. Otherwise verify Branch and/or BMSID and resubmit.

Payroll Event Update Event

Cannot identify branch
Where the branch id provided cannot be used to determine the specific branch. For example, the branch given does not match ATO records.

Provided branch code is incorrect

We were unable to process your submission because the branch code you provided is incorrect.

Check your branch code and resubmit.

Update Event

STP enabled; No STP reports lodged in financial year
The update is referring to a previous year where STP reporting did not occur.

Your submission was not processed

We were unable to process your submission because you have not reported using STP for that financial year.

You cannot lodge for pre-STP. Refer to the ATO website for the pre-STP process.

Update Event

Over five years in past
Where the update relates to records over five years in the past, this should be addressed outside of STP, using current processes.

Your submission was not processed

We were unable to process your submission because the submission you are attempting to update is more than five years old and cannot be processed.

Future rule that will point the user to the necessary instructions on the ATO website. Needs to be available by 2022.

Payroll Event

Duplicate payroll event submission id
A parent record with the same submission id already exists.

A record with the same submission ID already exists

We were unable to process your submission because we already have a submission with this submission ID.

If intended to be a full file replacement then ensure the full file replacement Indicator has been selected. If duplicate, do not resend.

Update Event

Duplicate update event submission id
A parent record with the same submission id already exists.

A record with the same submission ID already exists

We were unable to process your submission because we already have a submission with this submission ID.

If intended to be a full file replacement then ensure the full file replacement Indicator has been selected. If duplicate, do not resend.

Payroll Event

New error message required for full file replacement, where there is a change to the employee’s record from the original. This will cater for large entities, running payroll frequently.

Does not exist

Does not exist.

Note: ATO systems currently cannot process this rule. DSPs are requested to ensure this validation occurs in their solutions.