Parsifal PRISM Interface – Troubleshooting

Error Messages

An example of job failed to create because booking agent does not exists in Moveware

[11/03/2022 10:56:37.507-05:00] Unable to check MW for Parsifal order. Parsifal order 2467 has booking agent that does not exists in MW.
[11/03/2022 10:56:37.507-05:00] An error has occurred. Did not create a parsifal-update-polling-queue message

An example of job failed to create because Country Code does not exists in Moveware

[11/03/2022 15:21:06.900-05:00] Error: Unable to create new MW job for Parsifial order 2467. Unable to find Destination country`Unable to find Destination country code
[11/03/2022 15:21:06.900-05:00] An error has occurred. Did not create a parsifal-update-polling-queue message

Error message when Saving/Adding an agent

An example of required fields not being filled out.

If a Moveware agent already exist in Parsfial, but it’s being Saved without any Parsifal ID, then Parsifal will return the following error message.

Viewing the .txt files in the Job folder

Utilities such as NotePad++ will make it easier to view the JSON object that are saved in log files.