It is possible to configure a user feedback form in Mobi, so app users are able to submit Feedback right form the app. Below is an explanation on how the standard feedback form is setup in our base system. Users may choose to copy this setup to use in their database, or to create their own format, following the steps indicated below.
The feedback form requires a review setup (the feedback questions for the user to answer), a report setup (the feedback report that will be emailed to the Mobi in company administrator) and a menu setup (where the feedback form will be accessed from).
Before setting up this form, Mobi administrators should familiarize themselves with how to create and manage custom reviews and menus.
How to Set up the Feedback Review
Once a Review is setup, the user may proceed to create the review questions that will be part of that review. Read below to understand how our base database feedback form review is setup:
Heading. The first question is setup as a ‘Heading’ control type. This will be the welcoming title on the review once the user opens up the feedback form. This can be custom made into any Heading you want to use for your Mobi Feedback form.
General Feedback: This review question is setup as is a textbox that can be used to enter feedback details, free text entry.
Feedback Type: This review question is meant for the user to indicate what type of feedback they are submitting, where we have configured the options of System Error, System Enhancement or a How to question. Accordingly, this is setup as a Control type of ‘radio’, which will allow the user to select 1 answer between the 3 different options.
Menu in Mobi this Feedback relates to: This review question is meant for the user to indicate what menu in Mobi this relates to, where we have configured the main app menus as possible answers. Accordingly, this is setup as a Control type of ‘radio’, which will allow the user to select 1 of those options.
Attachments: This question is for the user to be able to add screenshots or images or files to support the feedback being submitted. The control type therefore is editor, which allows the user to add additional description for the photo they have attached, and we have set the “include Photo’ as ‘Y’, this allows the camera icon button to show beside this question, so the Mobi user can browse their photo gallery or take a photo.
Clear Form and Submit: This Control type is set as a ‘Button’, this can allow the Mobi user to click on it, and in doing so, it will submit the feedback to the email address configured in settings (see below report configuration section), and will clear the form to be available for new feedback submissions to be entered.
Report Setup
In report setup we have built a report that will print out the above setup review in a pdf format so it can be emailed. The setup of this report is as follows:
In the Mobi code section what is required is:
Reviews: Use the name of the rating setup in step 1 above. IN our example we are using Mobifeedback, as this is the name of our base review form.
Photos: This setting gives the user the option to include (Yes) or exclude (No) the photos associated with the selected review. The default setting is Yes (photos to be included).
Emailto: This setting controls the default recipient of the feedback form. This should be setup to the in company Moveware/ Mobi administrator. Above as an example we have setup Support@moveconnect.com, but this should NOT be used for active users as that email address is NOT monitored.
Menu Setup
By creating a menu to run the feedback review we can give direct Feedback from access to the users via the side bar menu in Mobi. The setup of this Menu is as follows:
Menu Name: ‘Submit Feedback’ – This is the name of the menu the user will see.
Parent Menu: ‘Menu’ – This creates this menu as a submenu of the side bar options men in Mobi.
Link: In this field we link the menu to the report setup in the previous setup step using ‘reports.html?isJob=true&report=Feedback’
Icon: “Notes” – This is the icon we have selected to display for the user in Mobi.