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In the main menu navigate to Customers > Customer Management. To find the required Customer use the search boxes to filter the Customer records. See Searching for Customers for further details.
Navigate to the Inquiry tab. All Customer transactions are displayed. Select the transaction to be written off.
Click the Clean Up Transactions button . The Quick Adjustment pop up window will be displayed
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Click post to create the Quick Adjustment transaction. The transaction that is created is a Customer Invoice (DI) Journal and the outstanding balance will be set to 0.00 removing the transaction from the Outstanding Transaction lilist.