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There are a few situations in which a refund may need to be issued to a customer. The first is due to an overpayment made by the customer, which will show up as a negative balance under the customer account. The second is when a customer has paid the invoice correctly and a refund is required on certain services; in this case, a credit note or adjustment invoice will need to be created (refer to Create a Credit Note or Adjustment) for more information). Both scenarios can be resolved using the same process, which is outlined below.
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Next, create a negative payment made from the clearing account to the supplier version of the customer (Refer to Enter a Payment):
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This will create a journal entry with the following structure:
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This effectively creates a payable amount in the Supplier Account. This amount may now be paid using standard payments, allowing for either a cheque to be printed, or to export the payment to the bank as necessary (Refer to Enter a Payment).